OEM Products
If you’re having problems with your OEM(Original Equipment manufacturer) product, we can help. Please follow these steps to ensure the quickest resolution to the problem.
Step 1: Diagnose The Problem
Contact your local dealer before sending your product to ensure that the problem you are experiencing is not related to a problem with your Vehicle.
Out-of Warranty OEM Service
Pleasecontact the service center in your area for additional information and flat rate for repairing out of warranty products.
- 1-800-421-2284, Option #3 or dial extension 860407
- Contact us
Step 3: Mailing Product
Please note: This is a secure facility No customer drop off or will call service is permitted or offered.
For Honda/Acura OEM (Original Equipement Manufacturer)
- Provide a detailed description of the problem(s) for which service is required. For navigation models using a disc, eject the disc and include it protected and securely packaged with the unit.
- Package the product securely to avoid damage during transit.
- ONLY use a carrier that will provide a complete tracking invoice such as UPS or CERTIFIED US mail.
- Ship Your product to: Alpine Customer Service USA 2150 195th Street, Torrance CA, 90501
- 90 day warranty on repairs
Include your name, address, daytime phone number, and e-mail if available. Your return address must be able to receive UPS packages.
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